Shipping & Returns

UK Prints

Fulfilment: 1-3 days
Standard Shipping: £3.50 and takes 2-5 days via Royal Mail
Express Shipping: £8 and takes 1-2 days via courier

We ship UK orders from our studio in the Peak District. We use Royal Mail 2nd Class Parcel. It doesn't provide us end-to-end tracking but is signed-for and insured. Your tracking information will update when they attempt a delivery.

All UK orders should reach customers within 2-3 days of dispatch. If your package doesn't arrive within 5 working days get in touch and we will see what we can do.

International Prints

Fulfilment: 1-3 days
Shipping: 2-6 days
Cost: £4-8 depending on location

For international orders we use a network of printers around the world, which enables us to deliver to you faster and greener. Shipping speed is variable depending on where you live. Get in touch if you have questions or want your print faster.

 

UK Framed Prints

Fulfilment: 5-7 days unless Express option is selected in which case it is 1-2 days
Shipping: 1-2 days (Courier)
Cost: £3-8

International Framed Prints 

Currently we don't offer framed prints outside of the UK.

DAMAGED ORDERS

We take every care to ensure that your order arrives in perfect condition. However, due to the delicate nature of the products in some rare circumstances items can arrive damaged.

Our aim is to ensure complete satisfaction with your order and to allow us to offer a quicker response time to our customers we operate a photo returns policy for any goods received in damaged condition.

Please follow these steps if you have received damaged items:

Contact us with your order number and a description of the damage to your product along with photographic evidence detailing the damage to the product. We will contact you to send a replacement item or arrange a refund as required.

Terms & Conditions

Incorrect Address Provided or Uncollected

If you provide us with an incorrect address, or can't receive the order and it is returned, we will ask you to contribute to the cost of re-delivery. Depending on where you are in the world this could be in the range of £5-10.

Refund Policy

If you are not happy with your order for any reason please get in touch so we can try to remedy the problem.

We cannot accept returns on custom items or framed prints unless there is an error caused by us.

Please notify us (hello@runmapart.com) within 30 days of receiving the order, and we will endeavour to help with any issues.